Refund policy

No refund after activation

Once your subscription is active, it is not refunded, in full or in part.

The only exception is a technical error on our side that stopped the service. In that case, ask for a refund at [email protected].

If you paid too little

If you send less than the invoice amount, your subscription does not start. Send the difference and contact [email protected] with your payment reference; we then activate it.

We do not refund partial payments, and network fees are yours to pay.

If you paid after the invoice expired

A payment that arrives after its invoice has expired is still activated when it reaches us. If your subscription is not active within an hour, contact [email protected] with your payment reference.

No automatic renewal

Subscriptions do not renew automatically, so nothing is ever charged without you. We remind you 3 days before your paid time ends, on the last day, and on the first day after it. To continue, you pay again.

Questions

Write to [email protected] with your payment reference. You find it on your Account page and on the payment page.